You’ve heard of Murphy’s Law right? Anything that can go wrong will go wrong. Man… Nothing else could define café business better!
I’ve worked in cafés for more than a decade and the things I’ve seen and the problems I had to face are the kind of things that I couldn’t even come up with if I tried. And any time I thought I ‘that’s it I’ve seen everything I could see in this business’ something new and twisted showed up; be it customers complaining something about something that had nothing to do with the café itself to machines choosing the perfect (!) moments to let us down.
As an entrepreneur you are the first person that everybody is going to blame; your customers, your workers, you name it. It’s all your fault and nobody wants to hear explanations and excuses. “I don’t want to hear it! Fix it and give me my meal”; “I don’t want to hear it! Fix it and pay my salary”; “I don’t want to hear it! Fix it and make our oven work again”, etc.
If you’re just a worker it may be annoying to listen to a customer yak about something for a few minutes but as soon as your shift is over it’s “sayanora suckers!”. When you’re the owner however, your reputation is on the line. If you’re not careful only a few seemingly small complaints may kill your business especially in this internet age where everybody is dying to bitch about something on platforms that make it way too easy for them to have a field day. On one hand of course it’s a good idea to keep businesses like restaurants and cafés that may have an influence on our health on their toes, but on the other hand there are too many idiots out there who don’t know what they’re talking about like the ones who would go to an Indian restaurant and complain that the food was too spicey, for example.
Be prepared; check your system and make sure that everything is on the up and up but be prepared psychologically to face the unexpected when it shows up because it will. But that’s part of the fun; it really is; you’ll know when you face it. Good luck